Frequently Asked Questions
Everything you wanted to know before buying
Real answers from the team. Pricing, customization, installation, mobile apps, hosting, support, refunds — all in one place.
24-hour install
7-day refund
1 year free support
Full source code
7+
Years building marketplaces
150+
Marketplaces launched
< 4hr
Avg. support reply time
Product & Technology
About the Script
Tech stack, source code, what ships, server requirements.
5 questions
What framework is the script built on and how secure is it?
The script is built on CodeIgniter with HMVC architecture. Security is layered: CSRF protection, prepared statements to prevent SQL injection, server-side validation on every form, password hashing, email verification, and rate-limited login. We update the codebase regularly to keep pace with PHP and library security advisories.
Do I receive the full source code after purchase?
Yes - 100% of the source code is yours after purchase. No restrictions, no DRM, no calling-home. Modify the design, add features, connect third-party tools, or hand it off to your own team. You own it.
What does the script come with out of the box?
Web platform (admin + user side), database schema, sample data, installer, documentation, default theme, payment gateway integrations (PayPal, Stripe, and more), email templates, multi-language and multi-currency support, and the Android mobile app for marketplace products that ship with one.
Which technologies are used on the front end?
Bootstrap 5 grid, jQuery, modern vanilla JS, and progressive enhancement. The default theme is responsive and accessible out of the box.
Will the script work on any web host?
It runs on any standard Linux server with PHP 7.4+ (PHP 8.x supported), MySQL/MariaDB, and Apache or Nginx. Shared hosting works for testing, but we recommend VPS or dedicated hosting once you go live.
Pricing & Payments
Cost, Plans, & Refunds
One-time payment, refund policy, customization rates.
5 questions
How much does the script cost?
Web Platform starts at $349 (one-time payment). Web + Mobile Apps starts at $699 (one-time payment). Both include full source code, free installation, and 1 year of free technical support. No subscriptions, no monthly fees.
Is the payment one-time or recurring?
One-time. You pay once and own the script. There are no subscriptions, no per-user fees, and no transaction fees taken by us.
Do you offer a refund?
Yes - 7-day refund policy. If the product doesn't do what we said it does, email us within 7 days and we'll refund you. No runaround.
How much do you charge for customization?
Customization is billed at our hourly rate, with the total quoted upfront based on a scope review. Send us a list of what you want changed and we'll send back a fixed quote and timeline. We don't start work until you approve the quote.
Which payment methods do you accept?
PayPal, credit/debit cards, and bank transfer. We send a proper invoice for accounting and tax purposes.
Installation & Hosting
Setup & Server
Free install, hosting requirements, migration.
5 questions
How much do you charge for installation?
Installation is completely free. We set up the script on your server, configure the database, and confirm it loads cleanly before handing it over.
How long does installation take?
Usually within 24 hours of receiving your server credentials. We've installed it hundreds of times - it's a known process.
What server do I need?
A Linux VPS or dedicated server with PHP 7.4+ (PHP 8.x supported), MySQL 5.7+ or MariaDB 10+, Apache or Nginx, SSL certificate, and at least 2GB RAM. We can recommend specific hosting providers based on where your users will be.
Do you provide hosting?
We don't sell hosting directly, but we can point you to providers we've worked with and help configure your server during installation.
Can I move the script to a different server later?
Yes. The code is yours - move it to any compatible server whenever you want. We're happy to assist with the migration.
Customization & Branding
Make It Yours
White-label, theming, custom features, maintenance.
4 questions
Can I fully customize the script?
Yes - 100% customizable. Change colors, fonts, layouts, add new features, remove ones you don't need, or rebuild entire sections. You have full source code access.
Can I run the platform under my own brand?
Yes, full white-label support. Replace the logo, app name, color scheme, email templates, domain, and Play Store / App Store listings. Users see only your brand.
Can I add features that aren't included?
Yes. Send us a feature request with details, and we'll quote the work. Common requests we've handled: subscription tiers, additional payment gateways, custom dashboards, third-party integrations, and niche-specific workflows.
Will I need a developer to maintain the script?
For day-to-day operations (managing users, content, payments) - no, the admin panel handles that. For code changes, ongoing customization, or feature additions - yes, having a PHP developer on call helps. We can also handle ongoing changes for you.
Mobile Apps
Android & iOS
App platforms, branding, Play Store / App Store.
4 questions
Do you provide Android and iOS mobile apps?
Yes - Web + Mobile Apps plan includes both Android and iOS mobile apps with full source code. The Android app is on the Google Play Store. The iOS app is available on request.
Can I publish the apps under my own brand?
Yes. The apps ship white-label - your logo, app name, color scheme, and developer account. We help you submit both to Google Play and Apple App Store under your brand.
Are the apps connected to the same database as the web platform?
Yes - the apps and the web platform share the same backend, database, and user accounts. A user can sign up on web and log in on mobile (or vice versa) with the same credentials.
Does the MyBuilder clone have mobile apps?
The MyBuilder clone mobile apps are currently in active development - launching soon. Book a demo now and you'll get early access when they're ready.
Support & Maintenance
After You Go Live
1 year free support, bug fixes, updates, contact channels.
5 questions
What support do I get after purchase?
1 year of free technical support after purchase - bug fixes, server-related issues during install, and answers to product questions. Email and chat support are included.
What happens after the first year?
You can renew the support plan at a discounted rate. Or, if you have your own developer, you don't need to - the source code is yours and works without any subscription.
Do you release updates?
Yes - we ship updates for security patches, framework upgrades, and improvements. Active support holders get free updates. After support ends, updates are available as a one-time fee.
What if I find a bug?
Send us the details (URL, steps to reproduce, screenshot if helpful) and we'll patch it. Critical bugs are usually fixed within 24-48 hours.
How do I contact support?
Email, live chat on the website, or WhatsApp at +91 90511 41321. We reply during Indian business hours, typically within 4 hours.
Revenue & Monetization
How the Platform Makes Money
Commissions, gateway integrations, monetization models.
3 questions
How does the platform generate revenue?
Built-in tools support: transaction commission per order, featured listings, seller/freelancer subscription plans, buyer service fees, and banner advertising. You control the rates and decide which models to turn on.
Can I change the commission rate later?
Yes - the admin panel lets you set commission rates globally or per category. Adjust anytime without touching code.
Which payment gateways are integrated?
PayPal, Stripe, and several regional options. More can be added via the standard integration pattern - we've integrated PayU, Razorpay, Mollie, and others on customer requests.
Didn't find what you were looking for?
We answer every question personally.
Phone, email, WhatsApp, live chat — whichever is easiest. Typical reply time is under 4 hours during Indian business hours.